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The John Lewis Partnership Customer Contact Promise

The John Lewis Partnership includes John Lewis, Waitrose and John Lewis Financial Services. We’d love to keep you up to date with exciting offers and news about our products and services. We’d like to do this by email, post, SMS or phone but only if you would like us to. Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information.
This is our simple customer contact promise:

  • We'll never pass your personal details to anyone outside the John Lewis Partnership for them to use for their own marketing purposes
  • We'll only ever use your details to help you make the most of what we have to offer. That means things like:

Tips and guidance to help you get the best out of your products
News to help you make informed choices in the things you buy
Details of new products and services
Special customer offers from companies within the John Lewis Partnership
Or simply, to get your feedback

  • We will make sure our contact with you is relevant based on the information you give us. If we get it wrong, please tell us.
  • You can opt out at any time. All you need to do is visit My Account or contact us. but remember, if you do opt out of receiving this information you could miss out on offers and news.
  • We'll always comply with the Data Protection Act 1998 and all other relevant legislation. You can see how we’re doing this by reading our full Privacy Policy.

Please do let us know if your details change so that we can continue to stay in touch. If you have any questions about how we are using your information please contact us.


We'll be open again in

We are limiting the number of orders we take each day during this period of unprecedented demand. Our customers and their pets remain our priority and taking this measure means we can continue to deliver happiness from head to tail.

Please do pop back again a little later.