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Sureflap Microchip Pet Door Connect for Cats & Small Dogs Pet Door & Hub Bundle
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Home Delivery
Free delivery over £40
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Customer Reviews
Write a reviewDavid M. on 20 May 2018 said:
. 2 years, 8 months, 9 days ago
An excellent product with unusually good customer support
Does what it says on the tin, would buy again. Has one or two design weaknesses but Sure will sort out the only one that might matter if you contact them (see below for details). Our cats had no trouble adjusting to the noise of the lock, but they're young and yours might if they're older or timid. If required, there is a 'timid' mode that leaves the door unlocked for longer to give them more of an opportunity to get back in. There is an anti-intruder mode (off by default) that locks outbound access to prevent dexterous animals from pulling the door outward from outside. The flap is very strong; search youtube for "raccoon sureflap" to see this mode in action on an earlier iteration of the model and exactly how robust the door is. If a bigger, stronger raccoon can't defeat it, no cat will and dogs neither have sharp enough claws, the dexterity nor the temperament (so far as I know). IMO, the hub is worth the extra cost because it provides a 7-day history of how much time each pet is outdoors, when and how often they go in and out (which makes it easier to spot changes in behaviour) and it records instances where another animal was denied entry — but I'm a developer so like geeky things. The ability to remotely lock the door is kinda gimmicky, but might prove useful in some circumstances. Being able to set curfew by the app is considerably more purposeful, and the hub sets the current time automatically if you use curfew mode. The app doesn't reliably update and sometimes it is necessary to restart it, but the web site seems fairly solid. Sure's back-end servers sometimes have outages (which don't affect the door's operation but might not record all events). I haven't had it long enough to say if this is commonplace or if we were just unlucky that there was an outage when ours was installed. Users billed for data by volume, especially when abroad, beware: the app uses a fair amount of data in the background. How much will depend on how much you use it, how many pets you have and how much of the time you're not in WiFi range. For me, it seems about 130 MB/month of mobile data, and I'm not often not near a WiFi signal. You can use the website version from the phone's browser instead of the app if you need to be careful with data usage. The app meows when a pet goes in or out, most of the time. You can disable this in the phone's notification settings (on Android, at least, don't have an iPhone to try) if it is distracting. Likewise, if the status-indicating illuminated ears on the hub are a nuisance, you can dim them or turn them off altogether from the app or website. *Important:* the hub to flap connection is wireless, but the hub itself needs a wired Ethernet connection. If the nearest wired Ethernet socket is too far away from the door, there are Ethernet-over-power solutions that will probably do. The hub does not support WiFi, although the app can use WiFi to talk to Sure's servers. The flap unit itself has a few weaknesses that are minor but worth mentioning: It loses time and curfew settings when changing battery (not a problem if you have the hub). There is no mechanical lock on this model and it's not clear whether it unlocks itself when the batteries run low, so don't let it run out of battery. The locking latches are only spring-loaded which means a minority of pets can manage to open the door by depressing the latches and hooking the door inwards even when locked (eg during curfew). Yes, this happens — apparently it's rare, but frequent enough that Sure has a solution if you call them about it. They sent us, at their cost, a replacement flap and latch mechanism which put a stop to that. It's not hard to install for non-technical people, but you will need a screwdriver. Just be patient and gentle. Sure's customer service is superb. Even if now an American company (?) it started out in the UK and still has offices in Cambs (no, I don't work for them).
Yes, i recommend this product
cat lover on 27 Oct 2017 said:
. 3 years, 2 months, 31 days ago
things have moved on
So our last chip cat flap died after many years of use but we decided to get a new brand and we thought it was cool to get one that told us when the cats were in or out. Well it was easy to install, its large so you will need to make the hole bigger if you don't use the same brand and window is nice and clear. its much easier to add cats than the previous model we had and it works very well, very sensitive in reading the chip. The display shows exactly what the status of the flap whether is closed one way etc. The hub is easy to install and the app is easy to configure on your phone/tablet. The only grips and they are very small are the magnets on the flap are very strong(good thing/bad thing) and the display isn't lit which could I suppose drain the batteries more if it was. plus: good construction, easy to use, good fun minus:batteries only
Yes, i recommend this product
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