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Contact Information

Call our customer service team:

If you are new to the internet, or would like to discuss your order with us call us on 0345 032 8002 between 9am to 6pm, Monday to Friday, excluding Bank Holidays, and we'd be happy to help.


If you're having difficulty ordering or you want to check the status of your order, you can e-mail us at

If you are emailing about an existing order, please mention the order number from the top right hand side of the confirmation we sent you.

Comments and criticism

Opinions matter to us, particularly yours. So if you think we can do something better or you have an idea that you think will help improve our offering, let us know on

We undertake:

  • To deal with your complaint fairly, confidentially and effectively.
  • To acknowledge your complaint within 5 days and provide a likely timescale for resolving it.
  • To keep you updated on progress made.


You can contact us by post at the following address. Please include your order number if you are writing with regards an order query.

  • Waitrose Pet
  • Unit 7, Maple Park
  • Lowfields Avenue
  • Leeds
  • West Yorkshire
  • LS12 6HH