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Current delivery times: We're so sorry, but there may be a delay of up to 7 days on our usual speedy dispatch service. Demand is very high right now, and we're working hard to get orders out to our customers and their pets as quickly as possible. Read more.

Help

Contact Information

Call our customer service team:

If you would like to discuss your order with Pet by Waitrose & Partners, call us on 0345 032 8002 between 9am to 6pm, Monday to Sunday, excluding Bank Holidays, and we'd be happy to help.

Email:

If you're having difficulty ordering or you want to check the status of your order, you can email the Pet by Waitrose & Partners team at customerservices@waitrosepet.com

If you are emailing about an existing order, please mention the order number from the top right hand side of the confirmation we sent you.

Comments and criticism

Opinions matter to us, particularly yours. So if you think we can do something better or you have an idea that you think will help improve our offering, let us know on customerservices@waitrosepet.com.

We undertake:

  • To deal with your complaint fairly, confidentially and effectively.
  • To acknowledge your complaint within 5 days and provide a likely timescale for resolving it.
  • To keep you updated on progress made.

Post:

You can contact us by post at the following address. Please include your order number if you are writing with regards an order query.

  • Pet by Waitrose & Partners
  • Unit 7, Maple Park
  • Lowfields Avenue
  • Leeds
  • West Yorkshire
  • LS12 6HH
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We'll be open again in

We are limiting the number of orders we take each day during this period of unprecedented demand. Our customers and their pets remain our priority and taking this measure means we can continue to deliver happiness from head to tail.

Please do pop back again a little later.